Shipping & Returns Policy
Please Note: If you have any questions or concerns about your order, please contact us at 570-343-2100 or email us at info@NOTEfragrances.com.
All products, excluding minis, sample sizes and gift cards, can be returned for a refund up to 14 days after receipt of merchandise. Return shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged. Please email firstname.lastname@example.org to get return authorization, approval & RMA#. We highly recommend that you return the item carefully so it is not damaged upon its return. We do not receive COD returns. Returns without an RMA may not be honored.
Defective merchandise will be replaced. All defective claims must be made within 14 days of receipt of merchandise for a replacement. Please email email@example.com to report the defect.
Once you receive an RMA, please send returned items to the address below. Your money will be refunded or store credit issued within 14 business days after we receive the package.
NOTE Inc. Returns (RMA Goes Here)
401 Spruce St. | Scranton, PA 18503